Refund policy

100% Customer Satisfaction Guarantee

At Geekstop, we stand behind every product we sell. Our comprehensive refund policy ensures you can shop with complete confidence, knowing that your satisfaction is our top priority.

60-Day Money-Back Guarantee

We offer a generous 60-day refund period for eligible products, giving you ample time to ensure your purchase meets your expectations.

To be eligible for a refund, items must meet the following criteria:

• Time Limit: Returned within 60 days of delivery date
• Original Condition: Unused, unworn, and in original packaging
• All Components: Include all original accessories, manuals, and packaging
• Proof of Purchase: Valid receipt or order confirmation required
• Uninstalled Products: No signs of installation or attempted installation
• Resaleable Condition: Products must be suitable for resale to other customers
• Pre-Authorization: Return request must be approved before shipping items back

Our Refund Notification System

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Complete Refund Process Steps:

1. Contact Support: Email karly@geekstopbrakes.com with your order number and refund reason
2. Receive Authorization: Wait for RMA (Return Merchandise Authorization) approval
3. Package Items: Securely pack items in original packaging with RMA number clearly marked
4. Ship Products: Send package using trackable shipping method to our returns center
5. Receive Notification: We notify you once items are received and inspected
6. Approval Decision: Email notification sent with refund approval or denial
7. Automatic Refund: If approved, refund processed within 10 business days
8. Follow-up: Contact us if refund not received within 15 business days

Important: The 15-business-day follow-up period begins from the date we approve your return, not from when you ship the item back to us.

The following items are not eligible for refunds:

• Gift Cards: Digital and physical gift cards are non-refundable
• Installed Parts: Items that show signs of installation or use
• Custom Orders: Special order or custom-manufactured products
• Electrical Components: ECU, sensors, and electronic parts (unless defective)
• Fluids & Chemicals: Oils, brake fluids, coolants, and chemical products
• Damaged Packaging: Items with severely damaged or missing original packaging
• Personalized Items: Products customized or personalized for specific customers

Special considerations for international customers:

• Processing Time: 10 business days + additional 3-5 days for international transfers
• Currency Conversion: Refunds issued in original purchase currency
• Bank Fees: International wire transfer fees may apply
• Follow-up Period: Extended to 20 business days for international refunds
• Exchange Rates: Current exchange rates may affect final refund amount

Stay informed about your refund status:

• Return Received: Email confirmation when we receive your returned item
• Inspection Complete: Notification of inspection results within 2-3 business days
• Refund Approved: Immediate email notification with processing timeline
• Refund Processed: Confirmation email when refund is sent to your payment method
• Follow-up Reminder: Automatic reminder if 15 business days have passed

Need assistance with your refund? Our dedicated support team is here to help:

Email: karly@geekstopbrakes.com

Response Time: 24 hours for refund inquiries

Business Hours: Monday-Friday, 9 AM - 6 PM EST