FAQS
β Frequently Asked QuestionsFind answers to the most common questions about Geekstop Auto Parts |
π¦ Orders & Shipping |
| Q: How do I track my order? |
| A: Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information. We work with major carriers including UPS, FedEx, and USPS for reliable delivery. |
| Q: Can I cancel or modify my order? |
| A: Orders can be cancelled or modified within 1 hour of placement. After this time, orders enter our fulfillment process and cannot be changed. Please contact us immediately at karly@geekstopbrakes.com if you need to make changes. |
| Q: What are your shipping times and costs? |
| A: Standard Shipping (5-7 business days) and Free shipping.If you want a faster shipping method, please contact the email at karly@geekstopbrakes.com to recalculate the shipping cost. |
| Q: I received an incomplete or damaged order. What should I do? |
| A: We apologize for any inconvenience. Please contact us within 48 hours of delivery with your order number and photos of any damage. We'll arrange for replacement parts and bear all shipping costs.Or a full refund immediately and you don't need to send it back. |
π§ Products & Parts |
| Q: How do I know if a part will fit my vehicle? |
| A: Each product page includes a compatibility checker. Simply enter your vehicle's year, make, model, and engine size. You can also check the part number against your current part or consult your vehicle's manual. If unsure, contact our technical support team. |
| Q: Do you offer OEM or aftermarket parts? |
| A: We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product listing clearly indicates whether it's OEM or aftermarket. Our aftermarket parts meet or exceed OEM specifications while offering better value. |
| Q: What brands do you carry? |
| A: We carry top automotive brands including: MOOG and TIMKEN.More brands will join in the future! |
| Q: Do you provide installation instructions? |
| A: Yes! Most products include installation guides or links to manufacturer instructions. We also provide technical support via email. For complex installations, we recommend consulting a qualified mechanic. |
π Returns & Refunds |
| Q: What is your return policy? |
| A: We offer a 60-day return policy on most items. Parts must be unused, in original packaging, and in resalable condition. Some items like electrical components and custom parts may have different return policies. Return shipping costs are the customer's responsibility unless the item was defective. |
| Q: How do I initiate a return? |
| A: Contact us at karly@geekstopbrakes.com with your order number and reason for return. We'll provide a Return Authorization (RA) number and return instructions. Please include the RA number on your return package. |
| Q: When will I receive my refund? |
| A: Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method within 5-10 business days, depending on your bank or credit card company. |
| Q: Do you offer exchanges? |
| A: Yes, we offer exchanges for the same item in different specifications (size, color, etc.) or for a different part of equal or lesser value. Price differences will be refunded or charged accordingly. |
π€ Account & Payment |
| Q: What payment methods do you accept? |
A: We accept:
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| Q: Is my payment information secure? |
| A: Absolutely. We use SSL encryption and are PCI DSS compliant. Your payment information is processed securely and never stored on our servers. We partner with trusted payment processors to ensure your data is protected. |
| Q: Do I need to create an account to place an order? |
| A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers. It also makes future purchases faster and easier. |
| Q: Do you offer bulk or wholesale pricing? |
| A: Yes, we offer competitive wholesale pricing for auto shops, mechanics, and fleet managers. Contact us at karly@geekstopbrakes.com with your business information for wholesale pricing details. |
β Still Have Questions?Can't find the answer you're looking for? Our customer support team is here to help!
Response Time: Within 24 hours |
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